Global Support

Keeping a manufacturing process up and running at peak efficiency is vital to any manufacturer. At INVOTEC, we are keenly aware of this ever present requirement and how important it is to our customers. In response, we have developed a Global Service and Support model to ensure our customers have the information, tools and support they need to maintain our systems in their facilities, regardless of its location around the world.

The INVOTEC Global Service and Support Model is based on a cascading support process. The model is built upon a foundation of reducing or eliminating the need for outside support. We accomplish this using a variety of methods, including robust designs, complete documentation and customer training. Our systems most often have little to no downtime and the customer is able to maintain them with onsite personnel.

In situations where additional support is desired, the model cascades quickly through phone and remote support using INVOTEC engineers and technicians. In a case where a support issue cannot be addressed remotely, INVOTEC maintains strategic relationships with major OEM companies who utilize support offices throughout the world. Technical support personnel are provided onsite in distant locations using this network of industry-leading OEM partners.

INVOTEC engineers can work remotely with the OEM technical service personnel in resolving support issues. However, in any case of a support issue that cannot be resolved remotely, INVOTEC technicians and engineers will travel directly to customer sites to resolve these more complex service issues.

This model was constructed to provide our customers with a responsive and cost effective tool designed for maintaining, on a global basis, systems manufactured by INVOTEC. Additional details pertaining to the specifics of the Global Service and Support Model and how it can be applied to your specific situation and location are available upon request.